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                <h2 class="portal-border">Oferta pracy</h2>
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                    <h1 class="title" itemprop="title" style="font-size:24px;">German Customer Service Representative Tourism Industry - Gdańsk</h1>
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                                <span itemprop="addressLocality"></span>, <span itemprop="addressRegion">małopolskie, Polska</span>
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                        <span class="glyphicon glyphicon-time" aria-hidden="true"></span> <strong>Dodano: </strong>
                        <strong>2025-09-19</strong>
                        <!--span itemprop="datePosted" class="hide">2025-09-19</span-->
                        <strong> | ID oferty: 2613336</strong>
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                        <meta itemprop="datePosted" content="2025-09-19">
                        <meta itemprop="validThrough" content="2025-11-18">
                        <meta itemprop="employmentType" content="umowa">
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                        <b>Numer referencyjny:</b> GCSR<br /><br /><br /><h2>Description</h2><div><p>Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic team in Gdańsk, Poland, as a Customer Service Specialist supporting Airbnb users. In this role, you'll be the first point of contact for guests and hosts, helping to create memorable travel experiences through thoughtful, solution-oriented support. Whether it's resolving booking issues or guiding users through the platform, your empathy and communication skills will make a real difference. If you're ready to bring your language talents and customer-first mindset to a global brand, we'd love to hear from you.</p><p> </p><h2>Responsibilities:</h2><ul><li>Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives</li><li>Responsible for dealing with all customer inquiries ensuring the highest levels of service are provided to Customers</li><li>Answer inbound calls and emails within guidelines/goals established by the client and contact center management</li><li>Maintain accuracy and security of customer information on the database</li><li>Provide friendly and efficient service to the worldwide Airbnb community</li><li>Be a first point of contact to handle and resolve customer issues</li><li>Identify and escalate issues appropriately</li><li>Compose thoughtful and accurate messages or customized prepared responses to customer emails</li><li>Research information and troubleshoot problems using available resources</li><li>Arbitrate in situations between users</li><li>Monitor and control numerous concurrent tasks in tandem</li><li>Proactively and independently work to meet targets and goals</li></ul></div><h2>Requirements</h2><p><strong><u>Education</u></strong></p><ul><li>Preferable college degree or related work experience</li></ul><p><strong><u>Languages proficiency</u></strong></p><ul><li>German native/advanced level;</li><li>English advanced level</li></ul><p><strong><u>Experience Target</u></strong></p><ul><li>Previous experience in customer service</li><li>Computer literate</li></ul><p><strong><u>Skills</u> : </strong></p><ul><li>Excellent listening and written/oral communication skills in supported languages </li><li>A motivated and enthusiastic personality</li><li>Organizational skills and strong interpersonal skills under pressure</li><li>Adaptability</li><li>Technical aptitude and the ability to pick up new technology quickly</li><li>Able to follow guidelines and instructions</li><li>Ability to demonstrate confidence when imparting information or dealing with troubled callers</li></ul><p><strong><u>Knowledge/Abilities</u> : </strong></p><ul><li>Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies</li><li>Familiarity with ticketing systems</li><li>An element of gravitas</li><li>Experience with policy work, or help resource project management</li><li>Previous, demonstrable experience with creation of online help resources</li><li>Early adopter of technology</li><li>Ability to put callers at ease</li><li>Dependable, reliable and able to perform duties with minimum supervision</li><li>Ability to interact positively with peers and supervisors</li></ul><h2>Benefits</h2><p><strong>On Offer:</strong></p><p> </p><ul><li>Retention bonus once every 6 months.</li><li>Retention bonus after one year of employment.</li><li><strong>Up to 5% performance bonus per month.</strong></li><li>Rotational working hours between 7 am to 9 pm, 5 days per week.</li><li>Multicultural work environment</li><li>Paid Leave</li></ul><p>Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO).</p>                    </div>
                    
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                    <strong>Kontakt w sprawie rekrutacji:</strong>
                    <p class="pt05">Jeżeli jesteś zainteresowana(y) ofertą pracy skontaktuj się z nami na poniższe dane. Przesyłając do nas swoje CV prosimy zawrzeć klauzule o zgodzie na przetwarzanie danych w celu rekrutacji.</p>
                    <h4 class="l15">
                        Speakit Jobs<br>                                                                        <a href="https://www.jobs.pl/aplikuj-3848256-14420273" target="_blank" rel="nofollow">Źródło oferty</a><br>                    </h4>
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                                        <span class="strong portal-color">Skontaktuj się z firmą:</span>
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                                    <b itemprop="name">Speakit Jobs</b><br>
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                                                                        małopolskie                                </div>
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                                    <strong class="strong portal-color">Dane kontaktowe:</strong>
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                                                                                                                        <a href="https://www.jobs.pl/aplikuj-3848256-14420273" rel="nofollow noopener noreferrer" itemprop="url">https://www.jobs.pl/aplikuj-3848256-14420273</a><br>                                    </p>
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